Contact

Get in touch

We're here to help — whether it's a question about your order, your device, or your skincare ritual.

Email: support@shopaure.store
Response time: within 24 hours, Monday to Friday.

For order-related questions, please include your order number (e.g. #1001) so we can help you faster. A real person reads and replies to every message.

Before you write — quick answers

Where is my order? Use our Track Your Order page — your tracking link is emailed the moment your order ships.

Returns & refunds: covered by our 90-day money-back guarantee and EU/UK 14-day right of withdrawal — see the Refund Policy.

Shipping times: 5–9 business days in Europe — full details in our Shipping Policy.